At GuestMetrix, we use cookies to enhance the functionality of our website and ensure its security. This Cookie Policy explains the types of cookies we use and how we use them.
Name: sessionid
Description: These are temporary cookies that expire once you close your browser. We use session cookies to maintain your session state and provide access to our services (e.g., the Django session cookie). This cookie is essential for the functioning of the site - if we don't have it, the site won't work correctly.
Name: csrftoken
Description: These cookies are essential for security, ensuring that requests you submit via forms are from your browser and not an attacker (e.g., Django's CSRF token cookie).
Name: cookiebanner
Description: This cookie stores your preferences regarding cookie usage.
Name: _pk_id.*
Description: This cookie is used by Matomo, an open-source, privacy sensitive web analytics platform. It is used to help us track visitor behavior on the site and in the Guestmetrix app to help improve our product and users' experience.
Name: _pk_ses.*
Description: This cookie is used by Matomo, an open-source, privacy sensitive web analytics platform. It is used to help us track visitor behavior on the site and in the Guestmetrix app to help improve our product and users' experience.
We do not use third-party cookies for tracking or advertising purposes. Our website relies solely on essential cookies to ensure proper functionality and security and first-party analytics cookies to help us refine and improve our site.
By continuing to use our website, you consent to the use of the above-mentioned essential cookies. If you wish to disable cookies, you can do so via your browser settings, but this may impact the functionality of our website.
Effective Date: 20 Oct 2024
This Privacy Policy outlines how Twin Palms Advisors Co., Ltd. ("we", "our", or "us") through the online application GuestMetrix, collects, uses, and protects the personal information provided by users of our platform(s). We conduct business and offer this product in Thailand, with servers located in Oregon, USA, and intend for it to be accessed by end users physically located in Thailand. We are committed to safeguarding your privacy and complying with Thailand's Personal Data Protection Act (PDPA).
We process your personal data under the following legal bases:
We collect and process your data for the following purposes:
Your data is processed and stored on servers or computers located in the United States, Singapore, and Thailand, and may be transferred to other jurisdictions. We employ industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. All personally identifiable data transmitted over the internet is encrypted using HTTPS. To the extent you provide survey responses in a language other than English, the text of your responses may be transmitted to a third party service for translation into English. If you include any sensitive or personally identifying information in these responses, you hereby consent to this transfer and processing.
We ensure that your data is transferred in compliance with applicable laws, including the PDPA. By using our services, you consent to the transfer of your data to our servers in the United States, Singapore, Thailand, and any other jurisdiction where the survey sponsor operates. If you wish to withdraw your consent, you may contact us at the email address below. Please note that anonymized data may not be identifiable or removable, and we may not be able to delete it if it cannot be linked to you.
Under applicable laws, including the PDPA, you may have the following rights:
We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Survey responses may be stored indefinitely unless you request their deletion, subject to legal and regulatory constraints. Survey sponsors may have their own data retention policies, which we encourage you to review separately.
We do not use your personal data for automated decision-making or profiling.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website and will take effect immediately upon posting.
If you have any questions or concerns regarding this policy, or if you wish to exercise your rights under applicable laws, please contact us at: privacy@guestmetrix.com.